Created with Sketch. Created with Sketch.

Shipping & Returns

Timelines

The vast majority of orders will be processed and shipped within 48 business hours. Orders placed prior to 3pm EST will be processed the following business day. The speed of shipping changes depending on which shipping method is chosen upon checkout. Although most orders are processed and shipped within 48 business hours, it may take longer if we are temporarily out of stock on certain items. Contact will be made to see how the customer would like to proceed about the item in question. We will do everything we can to ensure that you receive your order as soon as possible.

Safe and Discrete shipping

We box all orders in non-descript, discrete packaging. We believe that our customers’ privacy is of the utmost importance, and will ship using the same philosophy.

Overnight / Rushed Shipping

Overnight and Second-Day shipping refers to the time after your package leaves our warehouse. We try our best to get same day orders processed if the order arrives prior to 3pm EST. However, when selecting Next Day, 2nd Day or 3-Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to receive the order, process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.

Address Corrections

Additional charges may be applied if the delivery address you provide is incorrect or if the package needs to be forwarded to a different location due to an error in communication. We cannot be responsible for problems your order may encounter due to inaccuracies in the information you provide. Please be precise in the Shopping Cart!

Delivery Failures

Failure to receive, miss the delivery of, or refusal to accept your shipment does not relieve you from the shipping/handling incurred by your order and may not relieve you from the cost of the products shipped. If a box is returned for reasons such as "Not Deliverable" in three attempts and so on, we can re-ship the item to you for an additional shipping charge.

Shipping to Hawaii, Alaska, Puerto Rico & U.S. Territories

Orders shipped to Hawaii, Alaska, Puerto Rico and all US Territories are subject to shipping rates based on weight and destination. The price that shows up upon your checkout is only a quote. You will be emailed by customer service the next business day with a shipping rate for your approval prior to shipping. Orders sent USPS to Hawaii, Alaska, and all US Territories are not available for Express Shipping (2nd Day or Next Day Air).
UPS shipping costs are substantially higher when shipping to Alaska, Hawaii, and Puerto Rico. Whenever possible we will provide a lower cost postal service option. If parts of your order are backordered, we will hold the order until we are able to fill all of it at once. Not all delivery options are available in all areas. Please contact our office by phone or email if you need us to make special shipping arrangements. We have several options to accommodate shipping to these areas.
When ordering an item that is normally shipped directly from the manufacturer, and we offer you a USPS option, we will first need to transport the goods to our warehouse so that we can ship to you via mail. The reason for this is very few manufacturers use mail service to make shipments. Please allow 7-10 business days for transit to our warehouse.

Returns

We offer a 15-day return on all brand new, unopened and undamaged products when accompanied by a receipt for IN STORE CREDIT ONLY. IGE Hydro guarantees your satisfaction for all items ordered online, ordered by telephone, or purchased in our stores. If the customer wishes to return a product, the customer will be charged a 20% restocking fee and is responsible for the cost of shipping any returned items back to our store in Cadillac, MI. Items must arrive in brand new, saleable condition at our warehouse before any credit will be issued. Please consider getting insurance on the package – if it arrives damaged or does not arrive at all, we will not issue credit. Items not returned in new condition will not be accepted. All returns must have an RMA number (Return Merchandise Authorization Number). When you call for an RMA number we will inquire as to the reason for your return. Items without an RMA number will be returned to sender. To obtain an RMA number call 231-577-1378. All returns must be completed within 15 days of purchase.

Freight charges are not refundable on returns unless the company made a shipping error. The company reserves the right to inspect the product to determine if it's damaged or not re-sellable and to issue credit conditionally.

Limited Return: We cannot accept returns on items that could have been tampered with such as nutrients, pH adjusters, cloning gels, beneficial insects, and pesticides.  Manufactures that offer 100% money back refund are excluded from this policy.

Warranty Information

All warranties are given by the product manufacturer only. IGE Hydro accepts no responsibility or liability, expressed or otherwise for any manufacturer's warranty. If you have a warranty issue, IGE Hydro will facilitate the refund but we will not issue money or product until the manufacturer credits IGE Hydro. ALL WARRANTY PRODUCTS RETURNED MUST BE ACCOMPANIED BY ORIGINAL PURCHASE RECEIPT.

Shipping Information

FREE Store Pickup from Indoor Growers Edge in Cadillac, Mt. Pleasant, Big Rapids or Houghton Lake, MI:
Order your items online and pick them up at any of our Michigan locations. Call 231-577-1378 before coming to store for pickup.

APO/FPO Shipments

For APO/FPO shipments, any delivery time estimate that you receive is based on delivery to the stateside APO/FPO box address. We cannot estimate final military transport time from box to base, however, we recommend you allow up to 8 weeks for delivery.

Pallet Rates (Freight Service)

We offer soils, flood tables, hydroton and other large products that require freight service. If this is the case with your order, we will find the most economical means of getting it to you. The freight service shipping option can be selected as a shipping method on your order. You will be contacted with the shipping fee after placing your order.

Prices are subject to change. Refer to the pallet price when you check out for the most accurate price. Additional time is required to package and transfer your pallet to your location; allow for an additional two days.

Please keep in mind that shipping costs are automatically calculated based on weight, distance, and the type of service you specify. However, costs may vary slightly from this original calculation, depending on your order, as some items are oversized and cost more to ship. In rare cases, this may mean a second, additional shipping charge added to your credit card. We will adjust your shipping costs accordingly when we process your order.

Our shipping policies and prices are subject to change without notice.

To place an order by phone:

Call 231-577-1378 to place your order with one of our friendly customer service representatives.

To place an order by e-mail: 

igehydro@indoorgrowersedge.com

To place an order by mail:

IGE Hydro
8998 E. 34 Rd., Ste B
Cadillac, MI 49601

Damaged Shipments

Damaged shipments should be called to our attention and a new replacement will be sent immediately. Shipping damages must be claimed within 7 days from delivery date. Carriers will not accept damage claims made after the delivery is completed, so check your packages carefully upon opening to be sure that no damage has occurred.

Communication

We communicate with you primarily via email.  Please provide an accurate email address with your order.  We encourage you to investigate your internet browser and security programs to ensure that you will receive emails from us regarding your order and shipment(s).